Highland Construction Training Group (HCTG) may update this page from time to time, so customers are advised to check it periodically, to ensure they are happy with any changes.
Our Fundamental Principles
We do not sell data. Period.
We do not share Data, unless compelled by the law
We do not ask for personal information, unless it is needed to provide a service
What personal information we collect
We collect in our email enquiry forms and booking forms:
name and email address
Optional additional information
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
At Highland Construction Training Group (HCTG), we prioritize the privacy of our customers and will only ever use your personal information for the purpose of administering your account and providing the requested services. Additionally, we may use this information to improve the services and products we offer.
On occasion, we may also contact you with details of other services we provide.
Additionally, we may reach out to you with market research purposes, either by email or telephone. We are committed to protecting your data and appreciate your participation in helping us build the best possible service for our customers.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How secure is your information?
We have put in place appropriate technical and organisational measures to prevent your personal information from being accidentally lost, used, accessed, altered or disclosed. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Only authorised personnel are able to gain access to your information stored electronically within our IT systems.
How long do we keep hold of your information?
We are committed to protecting your privacy and will only retain your personal information for as long as is necessary to fulfil our legal, accounting, and reporting requirements, or to provide ongoing services. Once we have no legitimate need to continue processing your data, we will either delete or anonymise it, unless it is impossible due to it being stored in backup archives. In such cases, we will securely store your data and isolate it from any further processing until it can be deleted. In some instances, we may also anonymise your personal information so that it is no longer associated with you, and we may use this information without further notice to you.
Links to other websites
At HCTG, we take great care to ensure that our website remains secure and protected. While we may provide links to other websites of interest, we do not have any control over those websites and are not responsible for protecting any information you provide while visiting them.
It is our policy to advertise our members on our website and social media whenever possible, but we always seek the authorization of our members before including their logos and web links on our site.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you, please write to Highland Construction Training Group (HCTG), 21 Bishops View, Inverness, IV3 8LJ
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Making the policy known
All staff and training providers will be given a copy of the policy when they commence working with the HCTG
We will ensure that all staff are trained and given information about the Confidentiality Policy.
This policy applies to all paid employees, associates and training providers involved with the HCTG. All new staff and training providers will be given training in its application. The policy will be reviewed annually in line with the quality management system.An up to date copy of the policy will be available on our website. If you require a hard copy please contact Highland Construction Training Group (HCTG), 21 Bishops View, Inverness, IV3 8LJ