Are you missing a grant payment from CITB?

Please authorise your grant claims for payment

Our records show you have grant claims waiting for authorisation on your CITB Online account, once you have approved them you will receive payment into your bank account.

How to authorise your grant payment

All your outstanding grant claims need to be authorised via the CITB Online portal.

  1. Download the step by step guide to help authorise your claims, click here
  2. Login and access your online account and authorise payment

If you have any difficulties, please contact our Customer Operations Team on
0344 994 4455 or email